We collect the minimum we need to help you book a stay and reach you if something changes, and we don't sell any of it to anyone.
What we collect
When you book a stay, we ask for your name, phone number, optional email, the dates of your stay, and the number of guests. eSewa handles the payment on its own hosted page. We never see or store your eSewa credentials, card details, or bank information. We only receive the transaction ID and amount.
When you browse without booking, we record anonymous analytics: pages visited, the device type, the country your IP geolocates to. That's it. No fingerprinting, no third-party advertising pixels.
Why we use it
- To process your booking and tell the host you're coming.
- To send you booking updates by SMS or email.
- To resolve disputes and reply to support requests.
- To improve the site (anonymized aggregate usage only).
- To comply with Nepali tax and tourism reporting rules.
Your rights over your data
You can ask us at any time to: see what data we hold on you, correct it, export it, or delete it. Email hello@hamrostays.com from the address tied to your booking and we'll respond within 14 days.
If you have a confirmed upcoming booking, we'll keep the minimum data needed to honor that booking until 30 days after check-out, regardless of a deletion request.
How long we keep it
- Active bookings: until 30 days after check-out.
- Past bookings: 5 years (Nepali tax law).
- Reviews you wrote: until you delete your account.
- Analytics: 25 months, anonymized.
Contact our data team
For any privacy question, write to hello@hamrostays.com. We are based at Pulchowk, Lalitpur; full postal address available on request.